Terms And Conditions / Terms of Service

Introduction

These Terms of Service ("Terms") govern your use of services provided by Spirae, LLC ("Spirae," "we," "us," or "our"), including our website (www.spirae.com), our products, and related communications, such as SMS text messaging alerts. By using our services or opting in to receive communications from us, you agree to these Terms.

1. SMS/Text Messaging Program

1.1 Description of Service

Spirae offers an SMS alert service, such as [Wave Cloud Site Event Notifications], which sends text message alerts to customers who opt in, notifying them of critical operational events at their monitored site (e.g., power outages or other site-related events).

1.2 Opt-In / Enrollment

You may be enrolled in this SMS program by:

- Providing verbal or written (e.g., email) consent to a Spirae representative, who will enroll your mobile number on your behalf; or

- Entering your own mobile phone number and affirmatively agreeing to receive messages through a Spirae platform or web form, where available.

By opting in, you consent to receive text messages from Spirae related to the service you signed up for.

1.3 Message Frequency

Message frequency varies based on your account and site activity but is generally low volume (approximately 10 or fewer messages per month).

1.4 Message and Data Rates

Message and data rates may apply, depending on your mobile carrier and plan. Spirae is not responsible for any charges billed to you by your mobile carrier.

1.5 Opt-Out

You may opt out of receiving SMS messages at any time by replying STOP to any message you receive. After opting out, you will no longer receive SMS messages from this program unless you opt in again.

1.6 Help

For help, reply HELP to any message, or contact us using our contact form at https://www.spirae.com/#contact.

1.7 Supported Carriers

Spirae's SMS service is available on major U.S. mobile carriers. Spirae is not liable for delayed or undelivered messages caused by your carrier network.

2. General Terms

2.1 Right to Modify or Discontinue

Spirae reserves the right to modify, suspend, or discontinue any part of the SMS program or these Terms at any time. Continued use of the service after changes are posted constitutes acceptance of the updated Terms.

2.2 Limitation of Liability

SMS alerts are provided as a supplementary notification service and are not a substitute for direct site monitoring or emergency response systems. Spirae does not guarantee delivery, timeliness, or receipt of any SMS message and is not liable for any loss or damage arising from delayed, undelivered, or missed alerts.

2.3 Privacy

Your use of the SMS program is also governed by our Privacy Policy, available at https://www.spirae.com/privacypolicy, which describes how we collect, use, and protect your personal information, including your mobile phone number.

2.4 Contact Us

If you have questions about these Terms or the SMS program, please contact us using our contact form at https://www.spirae.com/#contact.